COMPLETION TIME-FRAMES

Best Efforts At Expediency - We always strive to complete jobs as quickly as practical, which is determined by many factors, such as the amount of time the job takes according to labor guides, the amount of rust or corrosion that is present, unexpected parts issues (e.g., receiving the wrong part and having to reorder the correct one), and the presence of any aftermarket or unexpected add-ons that have to be dealt with during the process.

Delays Beyond Our Control - We cannot, and will not, assume any responsibility for delays that are beyond our control, such as (but not limited to) shipping delays or receiving incorrect parts.
Realistic Expectations - Things can and do "go wrong," and as a result, we must require a degree of flexibility and realistic expectations on the part of customers with regard to completion time frames. Expecting a job to not take any longer than initially thought when a bolt breaks, for example, is not realistic on the part of the customer.

No Exclusivity - We cannot, and will not, give any one work order any form of exclusivity, nor will we ignore other customers/jobs/calls while attending to any one vehicle. Other work orders may be scheduled, and the work performed, while a larger job is in progress, and this will push completion back accordingly on the larger job.

Time-frame Guarantees For Large Jobs - Due to the fluid nature of auto repair performed in the field, we cannot, and will not, guarantee any work order with more than six (6) hours of total labor will be completed within any specific time frame. Long jobs can, and likely will, be interrupted by shorter jobs as they become available, so please plan accordingly. We may recommend breaking up large jobs to avoid excessive time demands, especially on a customer's primary vehicle.

SHIPPING

It is our goal to offer same-day processing on orders received by 2:00 p.m. in our time zone; such orders will be mailed the next business day. We ship all orders within the continental United States by UPS. Estimated shipping time can range from 2 to 14 days, depending on where you live, when you place your order (day or season), and the type of UPS delivery service you choose. We cannot be responsible for delivery transit time. Shipping charges and sales tax will be added to the total of the order during checkout.

Note to international customers: Orders shipped to destinations outside the US may be subject to additional fees charged by your government. Buyers agree to assume all responsibility for such charges. We cannot be responsible for any import fees levied by your country. Please know what these charges might be BEFORE placing an order. Estimated international shipping time is 10–14 days, but this range can vary.

ORDER CHANGES & CANCELLATIONS

Due to the way our system processes orders, orders cannot be changed online once placed. If you need to change or cancel your order, please contact us using our Contact form. Cancellation notice must be given within 2 hours of placing your order.

RETURN POLICY

To facilitate an easy, enjoyable experience on behalf of all our customers, we stand behind every product we sell. If you are not fully satisfied with your purchase for any reason, please let us know! We will do everything we can to make it right, including helping to troubleshoot problems or issuing an exchange or a refund. Items returned for exchange or refund must be received within 30 days of your receipt of the item. Products should be returned in their original packaging.

You can request an exchange or a refund by going to the Returns page of our website and requesting a return authorization (RMA) number. We will issue an RMA or be in further contact to get more information about your concern. You must obtain an RMA number from us before sending back any item.