Terms & Conditions

Website Terms of Use

Agreement Between User and Our Site

Our website (hereafter known as the “Site”) is composed of various Web pages operated by us. The Site is offered to you conditionally upon your acceptance, without modification, of the terms, conditions, and notices contained herein (hereafter known as the “Terms”). Your use of the Site constitutes your agreement to all such Terms. Please read these Terms carefully and keep a copy of them for your reference.

Privacy

Your use of the Site is subject to our Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data-collection practices.

Electronic Communications

Visiting the Site or sending emails to us constitutes electronic communication. You consent to receive electronic communication from us, and you agree that all agreements, notices, disclosures, and other communication that we provide to you electronically, via email, and on the Site satisfy any legal requirement that such communication be in writing.

Your Account

If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer; further, you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that we are not responsible for any third-party access to your account that results from theft or misappropriation of your account. We and our associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content at our sole discretion.

We do not knowingly collect, either online or offline, personal information from persons under the age of 13. If you are under age 18, you may use the Site only with the permission of a parent or guardian.

Cancellation/Refund Policy

Products returned in new condition within 30 days will be fully refunded.

Links to Third-Party Sites and the Use of Third-Party Services

The Site may contain links to other websites (hereafter known as “Linked Sites”). Linked Sites are not under our control; further, we are not responsible for the content of any Linked Site, including without limitation any link contained in a Linked Site or any changes or updates to a Linked Site. We provide these links to you only as a convenience, and the inclusion of any link does not imply our endorsement of the site or any association with its operators.

Certain services made available via the Site are delivered by third-party sites and organizations. By using any product, service, or functionality originating from the Site’s domain, you hereby acknowledge and consent that we may share such information and data with any third-party with whom we have a contractual relationship to provide the requested product, service, or functionality on behalf of the Site’s users and customers.

No Unlawful or Prohibited Use/Intellectual Property

You are granted a nonexclusive, nontransferable, revocable license to access and use the Site strictly in accordance with these Terms. As a condition of your use of the Site, you warrant to us that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the service—such as text, graphics, logos, images, or the compilation thereof, and any software used on the Site—is the property of us or our suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends, or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Our content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use and will make no other use of the content without our and the copyright owner’s express written permission. You agree that you do not acquire any ownership rights of any protected content. We do not grant you any licenses, express or implied, to our or our licensors’ intellectual property except as expressly authorized by these Terms.

International Users

The Service is controlled, operated, and administered by us from our offices within the United States. If you access the service from a location outside the US, you are responsible for compliance with all local laws. You agree that you will not use content accessed through the Site in any country or in any manner prohibited by any applicable laws, restrictions, or regulations.

Indemnification

You agree to indemnify, defend, and hold harmless us, our officers, directors, employees, agents, and third parties for any losses, costs, liabilities, and expenses (including reasonable attorney’s fees) relating to or arising from your use of or inability to use the Site or services; any user postings made by you; your violation of any part of these Terms; your violation of any rights of a third party; or your violation of any applicable laws, rules, or regulations. We reserve the right, at our own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with us in asserting any available defenses.

Arbitration

In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association or a similar arbitration service selected by the parties in a location mutually agreed upon by the parties. The arbitrator’s award shall be final, and judgment may be entered upon it in any court having jurisdiction. If any legal or equitable action, proceeding, or arbitration arises out of or concerns these Terms, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims regarding these Terms or any disputes arising as a result of these Terms, whether directly or indirectly, including Tort claims that result from these Terms. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision, shall be determined by the arbitrator. This arbitration provision shall survive the termination of these Terms.

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. WE AND/OR OUR SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES TO THE SITE AT ANY TIME. WE AND/OR OUR SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, OR ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS ARE PROVIDED “AS IS,” WITHOUT WARRANTY OR CONDITION OF ANY KIND. WE AND/OR OUR SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE AND/OR OUR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, NOR FOR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, THOSE FOR LOSS OF USE, DATA, OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE; FOR THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES; FOR THE PROVISION OF OR FAILURE TO PROVIDE SERVICES; OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS OBTAINED THROUGH THE SITE OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF WE OR ANY OF OUR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Termination/Access Restriction

We reserve the right, at our sole discretion, to terminate your access to the Site and related services, or any portion thereof at any time, without notice. To the maximum extent permitted by law, these Terms are governed by the laws of the State of Tennessee; you hereby consent to the exclusive jurisdiction and venue of courts in Tennessee in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of these Terms or use of the Site. Our performance of this agreement is subject to existing laws and legal processes, and nothing contained in these Terms is in derogation of our right to comply with governmental, court, and law-enforcement requests or requirements relating to your use of the Site or information provided to or gathered by us with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law, including but not limited to the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of these Terms shall continue in effect.

Unless otherwise specified herein, these Terms constitute the entire agreement between the user and us with respect to the Site, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the user and us with respect to the Site. A printed version of these Terms or any notice given in electronic form shall be admissible in judicial or administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that these Terms and all related documents be written in English.

Changes to Terms

We reserve the right, at our sole discretion, to change the Terms under which the Site is offered. The most current version of these Terms will supersede all previous versions. We encourage you to periodically review the Terms to stay informed of our updates.

Contact Us

We welcome your questions or comments regarding these terms using the Contact form on the Site.

Service & Repair Terms

Authorization

I hereby authorize the stated repair work to be done along with the necessary parts and materials. I further grant CFC and its employees express permission to operate my vehicle on streets, highways or elsewhere for the purpose of testing and/or inspection.
Sublet Repairs- I acknowledge that portions of the repairs may be provided by a subcontractor hired by CFC and Customer hereby authorizes all sublet repairs that CFC, in its sole discretion, may deem necessary.

NOTE: Pictures of the vehicle will be taken prior to repair work. CFC is not responsible for any preexisting damage.

Estimates

You will receive a written estimate for all repairs that cost more than $350.
Estimates are valid for thirty (30) days.
You will be charged a $50 clean up fee if your vehicle is dirty when presented for repairs.
You will be charged a missed appointment fee if CFC is not notified within 48hrs of your appointment time.
Wheel lock key must be available. Without the key, we apply a $95 removal fee given we can supply the lug nut key. If the wheel lock key cannot be supplied, a removal fee of
$270 will be charged plus the cost of new lug nuts.
You may request return of old parts. Any parts left more than two (2) days after the repair are completed become the property of CFC.
If additional issues are discovered during repairs, additional required parts, supplies and labor are subject to customer charges.
Vehicles left on premises three (3) days after completion are subject to a $24 a day storage fee.

Warranties

What To Do If There's A Problem - If you experience an issue directly related to work that was recently performed, contact us immediately to arrange for diagnostics to check for and verify a warrantable failure. Warrantable failures can in most cases be addressed at no additional cost to you (generally excepting consumables such as fluids, etc. that are often not covered under warranties). If you experience a warrantable failure and wait on having it addressed, our suppliers' warranties will likely not cover collateral damage caused by continued driving with a known problem.

Parts & Workmanship - We warranty our workmanship (labor) for 90 days. We do not warranty parts - parts manufacturers warranty their products through our suppliers. Re-torques are required after 500 miles. If the customer declines the re-torque or the mileage exceeds 1000 miles, this stated warranty is void. Additionally - per OEM & aftermarket lug nut instructions, we strongly recommend customers re-torque their lug nuts to factory spec 100 miles after work is completed.

Warranty Limitations - All warranties are immediately rendered null and void if the vehicle is used for racing, abused in a manner inconsistent with its design and intended purpose, or modified or tampered with by anyone, including the vehicle's owner. For example, we cannot warranty a suspension part we installed that you broke by going off-road in a vehicle not suited to such use.

Customer-Supplied Parts - While we are happy to install most customer-supplied parts, there is no warranty whatsoever for these, and we cannot and will not guarantee any parts you provide will actually repair your vehicle. Also, be sure to get the right part - if we have to install and remove an incorrect, missing or broken part, we have to charge additional labor and a lift tie-up fee, as appropriate.

Suspension modifications can put additional stress on steering and suspension components. CFC is not responsible for any worn out or damaged components as a result of a lift kit install.

Diagnostics

Accurate Diagnostics - We do not guarantee the accuracy of anyone else's diagnostics but our own. Due to the complexity of a vehicle, we cannot guarantee that one diagnosis will cure every problem a vehicle has in a single repair operation.

Multiple Problems/Issues - It is not only possible, but common, for a vehicle to have more than one issue with similar or overlapping symptoms. Finding and fixing one issue may reveal another. Repairing one issue does not magically repair all issues. As such, as was noted, we cannot guarantee that one diagnosis will cure every problem a vehicle has in a single repair operation.

Diagnostic Timeframes - Some problems may be time-consuming to diagnose. In such cases we may request preapproval for diagnostic time.

Broken Bolts - Our policy on broken bolts is that we are not responsible for bolt breakage under any circumstances, even if the bolt in question broke by our hand. The reasons for this are multiple: we have no way of knowing if a previous repair effort damaged the bolt or the threads into which it screws, we have no way of knowing if a bolt was damaged due to environmental factors, as some bolts are prone to breakage due to the environment within which they exist (e.g., bolts affixing exhaust system components), and sometimes a bolt will just fail no matter how carefully and gently you work with it. If a bolt breaks, we must charge additional labor, and parts if needed, to extract the remaining bolt fragment and repair the hole.

Payments

Payment Arrangements - Payment in full is required upon completion of services. We do not accept efforts to make payment arrangements after-the-fact. Also, post-dated checks are not legal in Florida.

Parts Pre-Payment - We require all parts be prepaid on invoices with a pre-tax total of $300 or more.

Special-Order/High-Cost Part Prepayment - We require special-order or large-ticket parts be prepaid BEFORE we will order them. If it has to be shipped in via third party or transferred to a local dealership from elsewhere, it's "special-order." Parts with pre-tax sale prices of $100 or more are "high-cost." Ordering of parts may be subject to delay until prepayment clears our bank if prepayments are made via credit card.

Returned Parts - Returned parts are subject to a twenty-five percent (25%) restocking fee.

Returned Checks - While we accept cash, credit cards, and checks as payment, we reserve the right to charge the maximum allowed under the law for returned checks.

Legal

Permission To Operate Vehicle - By allowing us to perform repair work on your vehicle, you are also granting us permission to use the vehicle on public roadways for diagnostic, testing, and verification purposes.

Releasing Vehicles - We will not release a vehicle to any other person or party but its owner unless specifically told to do so. If you want us to give the keys to a friend or relative, you must notify us in advance.

Disclaimer of Liability - We are not responsible for things beyond our control, including, but not limited to:

We are not responsible for any items lost or left inside the vehicle;
Acts of God, acts of nature, etc. (e.g., temporary closure brought on by a hurricane);
Incorrect/inaccurate information from a parts supplier (e.g., misquotes on pricing);
Mistakes on the part of a supplier (e.g., receiving the wrong part);
Shipping delays, especially during transit;
Incorrect/inaccurate diagnostic and repair information provided to us from reference sources (e.g., wrong labor times in labor guides).
Use of wheel spacers on any application

Right To Refuse Work - CFC reserves the right to refuse to perform any repairs we would consider inappropriate or unsuited to the problem at hand or that could render the completed vehicle unsafe to drive.

Mechanic's Lien – An express mechanics lien in favor of CFC is hereby acknowledged on above car or truck to secure the amount of repairs thereto. Customer authorizes and acknowledges that if payment in full is not received within ten (10) days after CFC has notified the Customer that the repairs are completed: (i) CFC may, in accordance with applicable state law, begin lien sale proceedings and sell the vehicle at public auction; and/or (ii) CFC may refer such account to its attorneys or a collection agency for collection.

I acknowledge that CFC does photograph & video during the build process for social media & content generation. By signing, I acknowledge CFC reserves all rights to any video and still images, as well as distribution rights.

If you Have Questions or Concerns - If there's a problem, contact us immediately. Most situations can be worked out to mutual satisfaction if they are addressed right away.